We simplify the operational complexity of e-commerce with technology.
In multi-sided marketplaces, growth is not only about sales volume. Seller management, transaction risk, operational control, reconciliation and integration have to be handled together. By bringing these processes under a single technology approach, Velnora aims to help marketplaces operate in a more controlled and scalable way.
Why Velnora
By handing repetitive work such as verification, reconciliation and exception tracking over to workflows, we aim to reduce the load on your teams.
Every transaction, decision and exception is written to the audit trail; next to the outcome, you also see the reasoning behind the decision.
Modules are rolled out independently; new marketplace models and integrations are added without disrupting the existing setup.
Scalable product and operations infrastructure for multi-vendor digital commerce models.
Centralised management of seller onboarding, verification, balance, payout and transaction records.
Data-driven systems that help detect fraud, chargeback and operational risks earlier.
Traceable management of transaction, commission, refund, payout and exception records.
API-based connections with payment institutions, verification services, operations tools and external systems.
Transaction visibility, audit trails, reporting and decision-support dashboards for management teams.
Marketplace Trust and Orchestration Platform
PAGO is a modular software platform built to strengthen seller verification, risk analytics, transaction visibility, reconciliation and operational decision processes in digital marketplaces.
PAGO CONSOLESAMPLE VIEW
Velnora is not a payment institution or an electronic money institution; it does not hold customer funds, open payment accounts or accept payment orders. PAGO is a software, data, risk and operations orchestration layer that works in integration with licensed solution partners.
The path a record takes through PAGO.
A record coming from a seller passes through layers that always run in the same order. No layer imposes an outcome; each one produces the record that informs the decision and hands it to both the next layer and the audit trail.
The compliance workflow starts when a seller record comes in. Identity, company details, documents and external verification responses are gathered under a single record. Each step is stored with its own status, so who finalised it can be read back later. PAGO runs the marketplace’s compliance policy; it does not replace it.
COMPLIANCE WORKFLOW / SAMPLE RECORD
A risk score never travels alone; it is produced together with its reasoning. The signals pushing the score up or down are listed on the same screen. The list of reasons is stored with the score, so the answer to “why was this seller flagged?” is read from the record instead of being reconstructed.
REASON LIST / SAMPLE RECORD
Reserve and payment decisions rest with the marketplace and its licensed partner. PAGO does not make the decision; it produces the signals that inform it. Execution takes place on the licensed side.
SIGNALS THAT INFORM THE DECISION
Transaction, commission, refund and payout records are matched; unmatched records wait in an exception queue. The aim is not to close the gap, but to make visible where it arises.
EXCEPTION QUEUE / SAMPLE RECORD
PAGO does not work alone.
PAGO is designed not to replace a marketplace’s existing systems, but to sit between them and translate their records into a common language. Connections are made via API and webhook; every call is written to the audit trail. Below are the types of systems PAGO connects to.
Payment institutions and electronic money institutions operate within the scope of their own licences. PAGO matches the records coming from these systems and relays the signals that inform decision processes. Movement of funds and payment orders are the responsibility of this side.
External services that provide identity, company and document verification. Their responses are attached to the seller record and move the compliance workflow forward.
The existing platform that holds seller, order, refund and commission data. PAGO reads these records and writes back the statuses it produces.
The notification, ticketing and task-tracking tools teams use for day-to-day work. Review and exception queues can be carried into these tools.
Data destinations used for management reporting and archiving. Audit trail and reconciliation records can be exported to them.
Designed for different marketplace models.
Let’s strengthen your marketplace infrastructure together.
Let’s talk about the technology, integration and product development needs of your e-commerce and marketplace operations.